Satisfaction Survey

VISIT DETAILS

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SERVICE STANDARDS

Heart of Texas Goodwill strives to create an enjoyable and efficient shopping experience for all customers.

Shopping carts or baskets were available for use.

At least one employee offered a greeting or assistance during your visit.

Employees were respectful, friendly, and courteous.

You were asked to "Round Up" your purchase to help support job training programs provided in the Job Connection Centers.

STORE STANDARDS

Heart of Texas Goodwill diligently works to maintain facilities that are easily accessible for people of all abilities.

Store signage was highly visible and easily understood.

Store windows, doors, floors, fixtures, and bathrooms were clean.

Store displays, fixtures, and aisles were easily accessible and efficiently organized.

MERCHANDISE STANDARDS

Heart of Texas Goodwill receives thousands of donated items each month. We hand inspect and select items to place in our retail, outlet, and online stores. Items are priced based on brand, condition, and market demand.

There were plenty of option choices for what you were seeking.

The merchandise was in good condition free of tears, defects, or repair needs.

The merchandise was appropriately priced for its condition.

COMMENTS or CONCERNS

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CONTACT INFORMATION

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VISIT DETAILS

SERVICE STANDARDS

STORE STANDARDS

MERCHANDISE STANDARDS

COMMENTS or CONCERNS

CONTACT INFORMATION

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