Retail Positions (Cashier, Customer Service, Production) – Harker Heights

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following, other duties may be assigned:

· Greets customers as they enter the store

· Assists customers as needed in finding items and/or answering questions

· Perform all cash register operational duties

· Bags sold merchandise.

· Carries customer purchases to car as needed.

· Counts money in the cash drawer at the beginning and end of shift; there must be 2 initials on the Daily Deposit form and the Bank Deposit form

· Moves stock to proper place in display area; removes out of date items from display area

· Maintains display areas including special displays, new goods fixtures, racks, shelves, bins, and other areas displaying items for sale.

· Monitors dressing rooms and restrooms.

· Watches for theft.

· Answers telephone, answers customers’ questions, responds to requests, directs calls to proper person.

· Cleans areas of the store, including restrooms, as directed by store manager or designate.

· Suggests changes in working conditions to increase efficiency of operations.

· Confirms that all rules and regulations stated in the personnel handbook and the cashier training manual have been read and understood.

DONATIONS RECEIVED:

· Meet and greet every donor immediately

· Meet every donor with a basket or dandux to properly care for each donation; assists donors by unloading vehicles

· Log each donation on the daily production sheet

· Thank every donor with the quote “thank you for helping to change lives” and offer each donor a sticker that states “I changed a life.”

· Offer a coupon and a receipt to each and every donor

· Carefully bring the donation into the processing area and sort by textiles, computers, or hard goods

· Immediately prices all furniture and takes to the sales floor, room permitting

· Take all hard goods to the wares processing station and textiles to the textile station

· Switch all full gaylords of product at both wares and textile stations, as needed or directed

· Lifts heavy objects by hand, in a team lift, or with a two-wheel dolly

· Maintains clean and safe work area and surroundings

· Secures work area at end of shift

GRADING:

· Receive and process donations in a timely manner

· Sort, process, and price merchandise including donated and new goods as needed

· Visually inspect and separate textile donations by category such as salvage, hanging, household, underclothing, and others as designated by management

· Hangs items on appropriate hanger and places on rack

· Maintain stock in store by removing items from rack, shelves, and display areas as per manager’s request.

· Keep area clear of hazards.

· Keep work area clean to include sweeping, cleaning, and maintaining grounds as assigned

· May cashier on a relief basis as needed

· Suggests changes in working conditions to increase efficiency of department

HANGING

· Move saleable clothing to hanging area

· Put clothing on coat hangers in proper manner as instructed by the supervisor; May include putting on clips and buttoning garments.

· Place clothing item on pricing rack or rack to be moved to the pricing area

· Putting clothing on the floor for sale

· Watches for theft

MATERIALS HANDLING

· Receive and process items as directed

· Separate items by category as designated by the Dell Reconnect SOP

· Follow and execute the Dell Reconnect SOP

· Palletize items neatly stacked to a height requirement as designated in the Dell Reconnect SOP

· Wrap palletized items with shrink wrap to ensure stability during transport

· Weigh and label all completed gaylords and pallets per the Dell Reconnect SOP

· Utilize provided tracking sheet to record load type and weight as appropriate

· Transfer information from tracking sheet into Dell Reconnect Logistics Portal

· Notify supervisor when at least 35,000 lbs. have been processed, so pick-up can be scheduled

· Keep area clear of hazards and keep work area clean

· Assist other departments as needed

· Suggests changes in working conditions to increase efficiency of department

· Loads and unloads donation and salvage trucks

· Moves materials and items from receiving and production areas to other designated areas using hand trucks, dollies, or other equipment

· Sorts and places materials or items in appropriate production areas or in other designated areas.

· Fills requests for materials, tools, or other items and distributes items to production workers or production stations

· Fulfills all orders as directed; marks materials with identifying information

· Accepts donations and completes donation receipts as needed

LEADERSHIP COMPETENCIES: