Program Recruiter – Waco

Website Heart of Texas Goodwill Industries, Inc.

Join the Team that's Changing Lives!

SUMMARY:  This grant funded position is responsible for the outreach, recruitment, and screening for workforce skills training and support programs offered by Goodwill and community partners, along with promoting job opening shared by local chambers/businesses. The position will also build and maintain strong relationships between the UpSkill Waco initiative (a collaborative initiative in McLennan County to align education-to-workforce systems and increase equitable workforce training pathways in high demand, high paying occupations) partners and assist with data collection/evaluation for the initiative.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following, other duties may be assigned:

  • Utilize marketing and community-based outreach strategies to promote awareness and access to resources of community workforce initiatives.
  • Recruit individuals seeking reskilling/upskilling opportunities for partner workforce training programs.
  • Refer individuals to support services offered by partners such as job readiness, job retention, education, and financial literacy.
  • Connect individuals to job openings shared by chamber and industry partners.
  • Manage workforce skills training applications and conduct screenings for programs.
  • Provide follow-up services to individuals and partners to collect recruitment data and ensure participants are connected to the appropriate training and resources.
  • Provide recruitment services at multiple community locations as scheduled by Mission Services Director and partners.
  • Maintain knowledge of local agency services, programs, and other resources.
  • Input relevant participant data into data management system (Salesforce) for tracking and reporting purposes.
  • Ensure case notes are completed and entered for assistance provided to participants in a timely manner.
  • Maintain participant records and files while ensuring confidentiality of all records.


Leadership Competency

Team, Departmental, Corporate Leader


Emotional Maturity and Respect

Manages personal emotions to gain staff confidence by
impartially resolving issues.  Consistently treats others with
professionalism, honor, and dignity.


Manages ethically.   Develops and implements processes that
are consistently executed with fairness and equity.

Capacity for Change and Innovation

Serves as principal liaison to manage change.

Interpersonal Skills

Is approachable and open; identifies and facilitates staff
engagement opportunities.  Engages in conflict appropriately;
tailors communication to the appropriate audience.

Commitment to Development and Empowerment of Self and

Encourages staff to utilize tools to support their development.
Facilitates the use of tools and resources for staff development; helps staff reach their full potential.


Commitment to Goodwill’s Mission, Vision, and Values

Manages operations in accordance with Goodwill’s Mission,
Vision, and Values.  Reinforces Goodwill’s Mission, Vision, and
Values with staff and the community.

Commitment to Diversity, Equity, and Inclusion

Champions inclusion activities, strategies, and initiatives.
Executes inclusion strategies.

Community and Service

Effectively communicates the benefits and impact of Goodwill’s
services to stakeholders.


Commitment to Excellence and Customer Service

Encourages staff accountability for meeting goals and producing high-quality results.

Business Acumen

Accurately interprets data, policies, and procedures for sound
decision-making.  Incorporates critical thinking skills into
decision-making framework.  Directs and ensures compliance
with all Goodwill policies/procedures.

Stewardship and Accountability

Effectively works within financial and budgetary guidelines and
report all financial irregularities immediately to management.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

All individuals must pass a drug screen.  A criminal background check is required.  A credit check may be performed as well as a driver license check.  Must be able to pass a motor vehicle report, maintain a personal vehicle for company travel, and maintain minimum liability insurance on the personal vehicle.

At a minimum an employee must possess the following skills:

  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Ability to work independently and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficient with G-Suite, Microsoft Office Suite, or related software.
  • Must be willing to accept instructions and carry them out.
  • Must be able to work and cooperate with others.
  • Must be able to identify potential hazards and implement control measures to reduce risk and maintain a safe work environment.
  • Must be able to represent the company in a professional manner that includes appropriate business casual dress.
  • Approaches workforce development through an equity lens.


  • A minimum of a high school diploma or general education degree (GED) is required.
  • Minimum of 1 year work experience in a customer service industry/position.
  • Preferred work experience in workforce development and/or community organizing.

LANGUAGE SKILLS:                                     

Ability to read the English language required.  Ability to read, write, and speak the Spanish language preferred.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals.


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee

  • Must be able use hands to handle or feel and reach with hands and arms.
  • Must have sufficient eyesight and manual dexterity.
  • Must be able to regularly lift and carry 10 pounds regularly and occasionally lift and carry up to 50 pounds.
  • The employee is frequently required to talk or hear.
  • Must be able to follow instructions.
  • Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors).
  • Prolonged periods of sitting at a desk and working on a computer.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to airborne particles (dust and lint).  The noise level in the work environment ranges from quiet to very noisy.

Pay: $17.00/hour