Program Manager – Waco

Website Heart of Texas Goodwill Industries, Inc.

Join the Team that's Changing Lives!

SUMMARY:  The job involves direct coordination of the activities and staff pertaining to all Specialty programs which include (but are not limited to) Operation Good Jobs, Rise, Accelerate and the Youth Employment Preparation Program.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following; other duties may be assigned:

  • Recruit, hire, supervise, evaluate, celebrate, and discipline staff or assigned interns when necessary.
  • Provide duties of Program Success Coaches as needed.
  • Enforce and ensure compliance for any grants, funders or partners.
  • Ensure Heart of Texas Goodwill Industries, Inc. meets or exceeds program standards as defined by the Mission Services department and other local referral agency contracts.
  • Present information about Goodwill Initiatives and Mission Services programs to the public, community agencies, and employers.
  • Maintain positive working relationships with all community assets (educational institutions, government entities, non-profit organizations, faith-based organizations, etc.).
  • Maintain liaisons with referring agencies to ensure they are receiving the services requested and most appropriate.
  • Enforce, evaluate, update and train direct staff based on requirements of programs and initiatives as outlined in Program Score Cards.
  • Provide data for any grants, funders or other partners as needed.
  • Attend local community initiative group meetings, as needed, and report on discussions and information gathered to the Mission Services management team.
  • Coordinate and schedule all program services/referrals amongst staff across all HOT Goodwill services territory and alongside partnering agencies/employers.
  • Administer monthly data entry, forms, and service documentation audits. (Examples can be services plans and program enrollment documents.)
  • Prepare and submit monthly reports to the Mission Services Director
  • Evaluate surveys and feedback forms from participants and other stakeholders.
  • Administer disciplinary and celebratory actions for participants and complete any required documentation, as needed.
  • Maintain adequate materials, supplies, and equipment to support the professional delivery of all services and programs activities.
  • Maintain and assign credential training and continuing educations trainings as required by grants, contracts, or other partners.
  • Review revenue and expenditures reports to ensure proper distribution of funds and expenses within assigned programs/services.
  • Perform other duties and assignments as directed Mission Services Director or Vice President of Mission Advancement.


Leadership Competency

Team, Departmental, Corporate Leader


Emotional Maturity and Respect

Manages personal emotions to gain staff confidence by
impartially resolving issues.  Consistently treats others with
professionalism, honor, and dignity.


Manages ethically.   Develops and implements processes that
are consistently executed with fairness and equity.

Capacity for Change and Innovation

Serves as principal liaison to manage change.

Interpersonal Skills

Is approachable and open; identifies and facilitates staff
engagement opportunities.  Engages in conflict appropriately;
tailors communication to the appropriate audience.

Commitment to Development and Empowerment of Self and

Encourages staff to utilize tools to support their development.
Facilitates the use of tools and resources for staff development; helps staff reach their full potential.


Commitment to Goodwill’s Mission, Vision, and Values

Manages operations in accordance with Goodwill’s Mission,
Vision, and Values.  Reinforces Goodwill’s Mission, Vision, and
Values with staff and the community.

Commitment to Diversity, Equity, and Inclusion

Champions inclusion activities, strategies, and initiatives.
Executes inclusion strategies.

Community and Service

Effectively communicates the benefits and impact of Goodwill’s
services to stakeholders.


Commitment to Excellence and Customer Service

Encourages staff accountability for meeting goals and producing high-quality results.

Business Acumen

Accurately interprets data, policies, and procedures for sound
decision-making.  Incorporates critical thinking skills into
decision-making framework.  Directs and ensures compliance
with all Goodwill policies/procedures.

Stewardship and Accountability

Effectively works within financial and budgetary guidelines and
report all financial irregularities immediately to management.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • All individuals must pass a drug screen. A criminal background check is required.  A credit check may be performed as well as a driver license check and motor vehicle report.
  • Must be willing to accept instructions and carry them out with minimal supervision.
  • Must be able to work and cooperate with others.
  • Must be able to identify potential hazards and implement control measures to reduce risk and maintain a safe work environment.


Bachelor’s degree in social services or similar field is required. At least one year of experience in an employment services program environment, social service agency, or similar field of work is strongly preferred.

At a minimum an employee must possess the following skills:

  • Computer skills (Microsoft Office and Windows programs)
  • Office skills (faxing, copying)
  • Communication skills (telephone and person to person)
  • Organizational skills
  • Time management skills


Ability to read, analyzes, and interprets common scientific and technical journals, financial reports, and legal documents. Able to respond to common inquiries or complaints from clients, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.


Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


Must have a valid Texas driver’s license and a clear driving record.

EXPERIENCE/KNOWLEDGE SKILLS: Proven ability to work with individuals with different interests and opinions and to build effective teams in a volunteer environment. Ability to professionally communicate orally and in writing to a wide range of people. Effective planning and organizational skills. Appropriate level of computer skills. Computer skills to include proficiency in Microsoft Word and Excel.  High level of energy, motivation, persistence, and positive attitude.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Must be able to sit or stand for long periods and be able to lift at least 50 lbs.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee will be exposed to dust, animal hair, and lint.  The work environment ranges from very quiet to noisy. The work environment ranges from very quiet to noisy. Must be flexible to work in all types of settings and hours as required by individual project requirements.

INTERNAL CONTACTS:  Frequent contact with Goodwill employees from all areas of the organization, Goodwill participants and their families, youth, and community volunteers.

EXTERNAL CONTACTS:  Private and corporate citizens as well as members of county, state, and federal government, college and university staff, and individuals from other organizations and vendors.

Pay Type: $39,520.00/annually