eCommerce Associate – Waco

Website Heart of Texas Goodwill Industries, Inc.

Join the Team that's Changing Lives!

SUMMARY:  Identify and select donated products for internet sales, thoroughly examine each product to determine the correct condition, manufacturer and other pertinent criteria, take detailed, clear and appropriate photos, write concise, appealing and accurate descriptions necessary to list items available to maximize Goodwill sales and profit margins.  Maintain current inventory system and ship items correctly.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following.  Other duties may be assigned.


  • Sort incoming merchandise into proper stations.
  • Visually inspect and separate items by category while evaluating each item for acceptability.
  • Create a detailed and accurate description of each item for posting online.
  • Photograph each item for listing as professionally as possible.
  • Post items for sale using proper key-word descriptors.
  • Respond to customer inquiries about listings as directed.
  • Keep area clear of hazards and keep work area clean daily.


  • Assign listed merchandise to proper storage location using current software program.
  • Pull sold items from daily manifest to prepare for shipping.
  • Send pulled items to shipping area.
  • Pull purgeable items daily from report and seek proper disposition.
  • Conduct audits weekly on listed items.
  • Report all inventory discrepancies to E-Commerce Manager
  • Ensure the correct and proper flow of merchandise is followed from the time it is received into E-Commerce until it has been shipped out.
  • Maintains clean and safe work area and surroundings.


  • Responsible for all shipping and handling duties.
  • Prepare all items from Inventory Control for shipping.
  • Monitors supplies on hand for shipping needs and submits re-supply request to ecommerce manager. Puts away all supplies upon their arrival.
  • Carefully assembles and packs orders for shipment to ensure proper packaging procedures are followed to prevent breakage.
  • Utilizes current shipping software to calculate the best shipping rate for each package.
  • Attaches shipping labels and prepares shipping manifest for carrier pick-up.
  • Maintains clean and safe work area and surroundings.




Leadership Competency Hourly / Non-Supervisory Leader


Emotional Maturity and Respect Thinks how their actions make other people feel and acts appropriately.  Tempers personal emotions and escalates sensitive issues to the
appropriate level of management.
Integrity Can be counted on and trusted; models professional ethics by acting
Capacity for Change and Innovation Open to new ideas and ways of doing things; gives ideas collaboratively to improve processes or programs.
Interpersonal Skills Builds relationships and works well with others; listens to understand
and answers appropriately.
Commitment to Development and Empowerment of Self and Others Completes required training and looks to grow on the job through
continuous learning; becomes self-sufficient.


Commitment to Goodwill’s Mission, Vision, and Values Actions are in line with Goodwill’s Mission, Vision, and Values.
Commitment to Diversity, Equity, and Inclusion Works well with people that look and think differently.
Community and Service Wants to help others and make a difference in the community.


Commitment to Excellence and Customer Service Meets goals and gives outstanding customer service to customers,
donors, and participants.
Business Acumen Makes good choices.  Effectively transfers learning from one situation
to another.
Stewardship and Accountability Takes care of company property.  Takes responsibility and ownership of personal actions and outcomes.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All individuals must pass a drug screen.  A criminal background check is required.


Minimum of High School diploma or GED is strongly preferred.  Three or more years of related experience or training is strongly preferred and can be substituted for educational preferences.  Retail experience, knowledge of gaming, jewelry, media, antiques and collectibles, clothing and accessories is also strongly preferred.  Must possess working knowledge of Microsoft Word and Excel.  Must possess typing skills equivalent to at least 40 WPM with a 95% or better accuracy rating.


Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.  Ability to print and speak simple sentences preferred.


Must be able to recognize numbers.  Ability to add and subtract two digit numbers


Ability to solve practical problems and deal with a variety of concrete variables in situations where some standardization exists.  Ability to interpret instructions furnished in written, oral, diagram, or schedule form.




The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee

  • Must be able to stand up to eight hours a day.
  • Must be able to walk up to eight hours per day.
  • Must be able use hands to handle or feel, and reach with hands and arms.
  • Must have sufficient eyesight and manual dexterity to discriminate between and classify items.
  • Must be able to bend and twist frequently.
  • Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 40 pounds.
  • The employee is frequently required to talk or hear.
  • Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors).


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to airborne particles (dust, animal hair, and lint).

The noise level in the work environment ranges from quiet to very noisy.